FAQ's

HOW DO I PLACE AN ORDER?

SELECT AN ITEM YOU LIKE THEN SELECT SIZE AND CLICK ON "ADD TO CART" THEN CONTINUE SHOPPING UNTIL YOU ARE READY TO COMPLETE YOUR PURCHASE. THEN, CLICK  “CHECKOUT” TO CONFIRM YOUR ITEMS. AFTER YOU HAVE MADE ANY CHANGES AND UPDATED THE QUANTITIES AS DESIRED, CLICK “CHECK OUT" TO COMPLETE YOUR ORDER. 

WHAT PAYMENT METHODS DO YOU ACCEPT?

SWANKJOZI.COM ACCEPTS:

  • VISA
  • MASTERCARD
  • Also Instant EFT (via Internet Banking), mobicred, Masterpass, SCode and debit cards.

 

HOW WILL I KNOW THAT MY ORDER WAS ACCEPTED?

YOU WILL RECEIVE AN EMAIL CONFIRMATION SHORTLY AFTER YOUR ORDER HAS BEEN PLACED. PLEASE ALLOW UP TO 2 BUSINESS DAYS FOR ORDER PROCESSING. FEEL FREE TO CONTACT US DIRECT WITH ANY QUESTIONS AT +27-79-862-4887 FROM 9:00AM-5:00PM, SAST, VIA EMAIL AT INFO@SWANKJOZI.COM 

CAN I ADD OR REMOVE ITEMS FROM MY ORDER ONCE IT IS SUBMITTED?

ONCE YOUR ORDER HAS BEEN SUBMITTED, WE BEGIN PROCESSING YOUR ORDER, WHICH ENTAILS A NUMBER OF STEPS. DURING THIS TIME WE CANNOT ADD OR REMOVE ITEMS FROM YOUR ORDER. 

CAN I CANCEL MY ORDER AFTER IT HAS BEEN PLACED?

ONCE YOUR ORDER IS SUBMITTED, WE BEGIN PROCESSING YOUR ORDER, WHICH ENTAILS A NUMBER OF STEPS. DURING THIS TIME WE ARE UNABLE TO MODIFY OR CANCEL YOUR ORDER. 

SWANKJOZI.COM WANTS TO ENSURE THAT YOU ARE COMPLETELY SATISFIED WITH YOUR SHOPPING EXPERIENCE, BUT IN CASE THERE IS A PROBLEM, WE GLADLY OFFER EASY RETURNS.

WHAT IF AN ITEM IS OUT OF STOCK?

IF AN ITEM FROM YOUR ORDER IS OUT OF STOCK, YOU WILL BE NOTIFIED VIA EMAIL AND A REFUND WILL AUTOMATICALLY BE ISSUED TO THE ORIGINAL PURCHASING CREDIT CARD.

HOW DO I CHECK MY ORDER STATUS?

FEEL FREE TO CONTACT US DIRECT WITH ANY QUESTIONS AT +27-79-862-4887 FROM 9:00AM-5:00PM, SAST, VIA EMAIL AT INFO@SWANKJOZI.COM.

 

PREPAID RETURN/ EXCHANGES PROCESS

  • RETURNS ARE ACCEPTED WITHIN 30 DAYS FROM THE DAY THE ORDER WAS PLACED
  • ITEMS MUST BE NEW AND UNWORN/UNWASHED.
  • INCLUDE YOUR ORIGINAL INVOICE
  • INDICATE ITEMS YOU WOULD LIKE TO RETURN
  • CHECK YOUR RETURN FORM FOR ACCURACY
  • RETURN YOUR ITEMS USING THE PREPAID SHIPPING LABEL PROVIDED
  • SECURELY REPACKAGE YOUR MERCHANDISE. COVER OR REMOVE ANY ORIGINAL MAILING ADDRESS LABEL OR SHIPPER BARCODES FROM PACKAGE
  • PLEASE SEND YOUR RETURN TO:
    ATTN: WEB RETURNS
    26 4th AVE.
    WESTDENE, JOHANNESBURG 2092
  • SHIP YOUR PACKAGE WITH YOUR CHOICE OF SHIPPER. TO INSURE WE RECEIVE YOUR RETURN/ EXCHANGE, PLEASE REQUEST A TRACKING NUMBER AND INSURANCE FROM YOUR SHIPPER. WE ARE NOT RESPONSIBLE FOR LOST RETURNS/EXCHANGES WITH OUTSIDE SHIPPERS.

EXCHANGES: 

FOR HYGIENE REASONS, WE DO NOT  ACCEPT RETURNED SOCKS IF THE PACKAGING HAS BEEN OPENED

 

PLEASE NOTE THAT WE ARE ONLY ABLE  TO EXCHANGE ITEMS FOR A DIFFERENT COLOR/SIZE OF THE SAME ITEM. PLEASE PLACE A NEW ORDER FOR NEW ITEM, AND RETURN THE ORIGINAL ITEM FOR A REFUND.